We are committed to delivering a high standard of service. However, if you are dissatisfied, please follow our complaints procedure:

Step 1: Raise the Issue with the Worker

In the first instance, please discuss the issue directly with the worker involved. You must also put your concerns in writing, and ensure it is clearly labelled as a complaint. This can be done by:

• Emailing: office@cannonandco.uk
• Writing to: 40 Feldale Place, Whittlesey, PE7 1YA

Please include all relevant details to help us understand and address your concerns effectively.

Response time: We aim to acknowledge your complaint within 3 working days and provide a full response within 10 working days.

Step 2: Escalate to the Business Owner

If you are not satisfied with the response from the worker, you may escalate your complaint to the business owner. Please direct your written complaint to:

• Tania Cannon
• Business Owner
• Email: tania@cannonandco.uk
• Address: 40 Feldale Place, Whittlesey, PE7 1YA

Response time: We aim to acknowledge your escalated complaint within 3 working days and provide a full response within 15 working days.

Step 3: Refer to the Property Redress Scheme

If you remain unhappy after completing our internal complaints process, you may refer the matter to our redress scheme:

• Property Redress Scheme
• Website: www.theprs.co.uk
• Email: complaints@theprs.co.uk
• Phone: 0333 321 9418
• Address: Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH

They offer a free, impartial, and independent service to help resolve disputes between property businesses and clients.

Questions and Further Information

• If you have any questions or require further information about any aspect of this Complaints Policy please contact Cannon & Co.

Policy Responsibility and Review.

• This Complaints Policy is regularly reviewed and updated as required.
• This Complaints Policy was adopted on 16/12/2022.
• This Complaints Policy was last reviewed on 16/12/2022.